PetVax Complete Care Centers - Veterinarian In Memphis, TN USA

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PetVax Complete Care Centers - CLIENT SURVEY

PetVax seeks to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and veterinary care. To achieve this, your feedback is critical. Please take a moment to complete the Client Survey below.

First Name: *

Last Name: *

Pets Name: *

Email Address: *

Date of Office Visit: *

Location Visited: *

How Did You Choose Our Hospital?

I was referred to PetVax by:

How did you first find out about PetVax?

In response to PetVax advertisements in:

Other:

Tell us About your Telephone Experience:

My call was answered prompltly.

The receptionist was courteous

My questions were answered and thoroughly explained.

I was placed on hold too long.

My Telephone Experience was pleasant.

Other telephone feedback

Your Impression of our Receptionist:

Were you greeted when you walked in the door?

Did the receptionist acknowledge your pet?

Was the receptionists courteous and informative?

Were all of your questions answered?

Did the receptionist make you feel welcomed at our Hospital?

Other receptionist feedback:

Your Impression of our Facilities:

Did you find our Reception Area comfortable and pet friendly?

Did you find the Reception Area neat and clean?

Did you find the Parking Lot clean?

Did you find the Exam Room orderly?

Other facilities feedback:

Your Impression of our PetVax.com Web Site:

Did you find the web site helpful and resourceful?

Did you register to become a member and to receive free newsletters?

Did you print out any forms ahead of your visit?

Other web site feedback:

Your impression of our Assistants/Technicians:

Were you greeted by the Technician/Assistant when called to exam room?

Was your Technician courteous and friendly?

Did the Technician seem capable and knowledgeable?

Did your Technician show compassion toward your pet?

Did your Technician provide you with clear explanations and information?

Other Assistant / Technician feedback:

Your impression of our Veterinarian:

Doctor Seen: *

Did your Veterianarian introduce himself/herself?

Did he/she listen well?

Did he/she answer all of my questions?

Did he/she give clear advice about treatment for your pet?

Did he/she show compassion toward my pet?

Did he/she make you feel valued as a customer?

Other Veterinarian feedback:

Your Overall Impression of your Visit to PetVax:

Did you feel that we provided quality care for you and your pet during your visit to PetVax?

Was your waiting time reasonable?

Did you feel that the fees were reasonable?

Overall, were you satisfied with your visit to PetVax?

Will you recommend PetVax to others?

Why or Why not?

Additional Comments:

Enter the verification code in the box below.

Verification Code: *

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PetVax Complete Care Centers
6515 E Raines Rd
Memphis, TN 38115
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Phone: 901-362-2393
Fax: 901-362-8887
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NO APPOINTMENT NECESSARY
Walk-Ins
Welcome

Mon	7:00	6:00
Tue	7:00	6:00
Wed	7:00	6:00
Thu	7:00	6:00
Fri	7:00	6:00
Sat	8:00	2:00*
Sun	Closed	Closed

*Bartlett Office Open
Until 5 PM on Saturdays

Doctor visits begin
@ 9:00 daily

Call Us:
901-362-2393

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